97% of people who read reviews also read the owner's responses — yet only 54% of reviews ever get one. Businesses answering 80%+ of reviews see a 10–20% local ranking boost.
…and the front end: the job-done text
Requests go out after every completed job; every new review gets a same-day draft response in your voice — you approve, it posts. The 2-star ones reach you first, privately.